Privacy Policy

StrataVerze Pty Ltd (ABN 25 680 401 450) ("StrataVerze", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the StrataVerze platform and related services.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy should be read alongside any other applicable terms and conditions or contractual arrangements.

1. Information We Collect

We may collect the following types of personal information:

• Identity information: your name, email address, phone number, and postal address.
• Account information: login credentials, role within your owners corporation or strata scheme, and lot details.
• Financial information: levy payment details, bank account or payment card information processed through our third-party payment providers.
• Usage information: how you interact with the platform, including pages visited, features used, and device and browser information.
• Communications: messages, correspondence, and documents you submit through the platform.
• Supplier information: business name, ABN, licences, insurance details, and trade qualifications for registered suppliers.

2. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve the StrataVerze platform and its features.
• Process levy payments, generate financial reports, and manage scheme accounting.
• Facilitate communication between lot owners, committee members, and suppliers.
• Verify your identity and manage your account.
• Send you service-related notices, updates, and security alerts.
• Respond to your enquiries and provide customer support.
• Comply with legal obligations, including requirements under the Strata Schemes Management Act 2015 (NSW).
• Analyse usage patterns to improve platform functionality and user experience.

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Within your strata scheme: certain information (such as your name and lot number) may be visible to other members of your owners corporation as required for scheme administration.
• Service providers: we use trusted third-party providers for payment processing, hosting, email delivery, and analytics. These providers are contractually bound to protect your information.
• Legal requirements: we may disclose information where required by law, regulation, legal process, or enforceable governmental request.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include encryption of data in transit and at rest, access controls, and regular security assessments.

While we strive to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access: request access to the personal information we hold about you.
• Correction: request correction of any inaccurate, out-of-date, incomplete, or misleading information.
• Complaints: lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe, generally within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on the platform. These may include:

• Essential cookies: necessary for the platform to function, such as authentication and session management.
• Analytics cookies: help us understand how users interact with the platform so we can improve it.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated policy on the platform and, where appropriate, by email. The "Last updated" date at the top of this page indicates when the policy was last revised.

8. Contact Us

If you have any questions about this Privacy Policy, wish to make a complaint, or would like to exercise your privacy rights, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.